Privacy Policy

Introduction

OutcomeOps LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at outcomeops.ai (the "Site") and when you use the OutcomeOps platform (the "Platform").

OutcomeOps Platform — Self-Hosted Architecture

The OutcomeOps Platform is deployed entirely within the customer's own AWS account. OutcomeOps LLC does not host, store, access, or process any customer data, code, or user information generated through use of the Platform. All data ingested by the Platform — including Architecture Decision Records (ADRs), code-maps, source code, and any integrations — remains exclusively within the customer's own infrastructure.

Because the Platform runs entirely within your AWS environment, your organization's existing data governance, security policies, and access controls apply. OutcomeOps LLC has no access to your Platform instance or any data processed by it.

Information We Collect via the Site

Information You Provide

We may collect information you voluntarily provide through the Site, including:

• Name and email address when you submit a contact form or request an enterprise briefing
• Message content you include in contact form submissions
• Company name and job title for business inquiries
• Scheduling information when you book a meeting via our Calendly integration
• Any other information you choose to provide in communications with us

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• Device information (browser type, operating system, device type, screen dimensions)
• IP address and approximate location
• Pages visited, time spent on the Site, and scroll depth
• Referring website or source
• Click patterns and interactions with Site elements

How We Use Your Information

We use the information we collect via the Site to:

• Respond to your inquiries and provide customer support
• Schedule and conduct enterprise briefings
• Send you information about our products and services (with your consent)
• Analyze Site usage to improve our content and user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

LinkedIn API Data

The OutcomeOps Platform may integrate with LinkedIn's APIs, including the LinkedIn Community Management API, to enable customers to manage their LinkedIn presence as part of their workflow. The following describes how LinkedIn data is handled:

Data Collected from LinkedIn

When a customer authorizes the LinkedIn integration, the Platform may access:

• LinkedIn profile information (name, headline, profile picture) of the authorizing user
• Organization page data for pages the user administers
• Post and content engagement metrics
• Comments and interactions on managed posts

How LinkedIn Data Is Processed

• Self-hosted processing: All LinkedIn data is processed and stored exclusively within the customer's own AWS account. OutcomeOps LLC does not receive, store, or have access to any LinkedIn data.
• Purpose limitation: LinkedIn data is used solely to enable customers to manage their LinkedIn community presence, publish content, and view engagement analytics within the Platform.
• No selling of data: LinkedIn data is never sold, rented, or shared with third parties by OutcomeOps LLC. Since the data resides in the customer's own infrastructure, the customer controls all access and sharing.
• No advertising use: LinkedIn data is not used for advertising, profiling, or any purpose other than the functionality requested by the customer.

LinkedIn Data Retention and Deletion

Because all LinkedIn data resides within the customer's own AWS account, data retention and deletion are governed by the customer's own policies and infrastructure controls. Customers may delete LinkedIn data at any time by removing it from their own systems. Revoking the LinkedIn authorization will stop the Platform from accessing any further LinkedIn data.

LinkedIn User Rights

LinkedIn members whose data may be accessed through the Platform can exercise their rights by:

• Revoking the application's access through their LinkedIn account settings
• Contacting the organization that authorized the integration to request data access, correction, or deletion
• Contacting us at privacy@outcomeops.ai with any questions about how the integration works

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site to collect information about your browsing activities. These include:

• Google Analytics: To understand how visitors interact with our Site
• Google Tag Manager: To manage and deploy marketing tags
• Essential cookies: Required for the Site to function properly
• Session tracking: To understand browsing patterns and improve the user experience

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

Data Sharing and Disclosure

We do not sell your personal information. We may share information collected via the Site with:

• Service providers: Third parties that help us operate our business (e.g., hosting, analytics, email delivery)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not share, sell, or transfer any data from the self-hosted OutcomeOps Platform, as we do not have access to that data.

Data Security

We implement appropriate technical and organizational measures to protect personal data collected through the Site against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

For the self-hosted Platform, security is managed by the customer's own AWS infrastructure, including encryption at rest (AWS KMS), encryption in transit (TLS), and IAM-based access controls.

Data Retention

We retain personal information collected via the Site only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Data processed by the self-hosted Platform is retained according to the customer's own data retention policies within their AWS environment.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request portability of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@outcomeops.ai.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).

International Transfers

Information collected via the Site may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

For the self-hosted Platform, data residency is determined by the AWS region chosen by the customer during deployment.

Children's Privacy

Our Site and Platform are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Third-Party Services

Our Site integrates with the following third-party services, each with their own privacy policies:

• Calendly: For scheduling meetings. See Calendly's Privacy Policy.
• Google Analytics: For website analytics. See Google's Privacy Policy.
• LinkedIn: For community management integration. See LinkedIn's Privacy Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at: